Shipping policy

Last updated: 14 September 2026

• We ship across India through trusted courier partners.
• Orders are processed and dispatched within 2 business days (Mon-Sat) when items are in stock.
• Delivery typically takes 3-7 business days from dispatch depending on your location; metros are usually faster, remote pincodes may take longer. Festive periods can add 1-2 days.
• Shipping is free across India — there are no shipping charges at checkout.
• Tracking: you'll receive your tracking link and status updates (order confirmed, shipped, out for delivery, delivered) on WhatsApp and email.
• Cash on Delivery. COD is available on eligible orders and pincodes. On some orders we offer Partial COD: you pay a small advance at checkout and the balance on delivery; both amounts are shown before you confirm. The advance counts towards your order total. We confirm every COD order on WhatsApp or by call before dispatch. Refunds of the advance and what happens if a parcel can't be delivered are covered in our Return & Refund Policy.
• If your parcel arrives damaged. You can refuse a visibly damaged parcel at the door; just let us know as soon as you can. Refusing a visibly damaged parcel will not be treated as customer-caused non-delivery, and any Partial COD advance will be refunded.
• If you've accepted the parcel, tell us about any damage as soon as possible, ideally within 48 hours. This doesn't shorten your 3-day window to request a return or exchange. Photos or an unboxing video help us sort it out faster, but a video isn't required.
• Questions before ordering? WhatsApp +91 70006 23103 or email nakhrey.in@gmail.com.