Refund policy

Last updated: 14 September 2026

We want you to love what you ordered. If something isn't right, here's exactly how returns, exchanges, and refunds work.

Cancellations

You can cancel any order before it's dispatched. We'll refund whatever you've already paid, including the full Partial COD advance, with no cancellation charge. Dispatched means the parcel has been handed to the courier, not that a shipping label has been created.

Once an order is dispatched, our normal return rules apply. If a dispatched order comes back to us without being delivered, see "Partial COD and undelivered orders" below.

Partial COD and undelivered orders

How Partial COD works. On some orders we ask for a small advance at checkout and collect the rest on delivery. The advance is part of the price of your order, not a booking fee, and it is not a penalty. Only the balance shown at checkout is due when the parcel arrives.

If you return after delivery. If your return is approved under this policy, we refund the advance along with whatever you paid on delivery for the returned item(s). Our usual return conditions and the pickup charge for preference returns still apply. Choosing Partial COD never reduces your refund.

If the courier can't deliver. If your order can't be delivered because of a courier failure, loss or damage in transit, a serviceability problem, or any other reason that isn't down to you, we refund the full advance. The same applies if you refuse a parcel that arrives visibly damaged, or refuse on our advice.

If delivery was refused or not accepted. If an order comes back to us because it was refused without any product or delivery problem, wasn't accepted after repeated attempts, or couldn't be delivered because we and the courier couldn't reach you despite reasonable attempts, we may deduct our actual forward and return shipping costs from the advance, where the law allows. Any deduction is limited to the lower of the advance paid and the cost we actually incurred. We'll look at the delivery records and anything you send us before deciding, tell you the reason and the amount, and refund the rest. A courier's "returned to origin" status on its own is never treated as your fault.

Nothing here limits your rights under consumer law.

Returns & Exchanges

  • Return/exchange requests must be raised within 3 days of delivery via WhatsApp or email with your order number and clear photos of the product.
  • Items must be unused, unwashed, and unworn (hygiene requirement), with original packaging and tags intact. Items without original tags cannot be accepted.
  • Products with genuine defects, damage in transit, or a wrong item shipped are always eligible for return or exchange at no cost to you — pickup arranged by us.
  • For preference-based returns (colour/feel), reverse-pickup charges of up to ₹100 may be deducted from the refund. If reverse pickup is unavailable at your location, you may self-ship to our address below; courier costs for defective/wrong items will be reimbursed.
  • Customised or made-to-order products cannot be returned or exchanged.

Refunds

  • Once the returned item passes our quality check (within 3 business days of receipt), your refund is initiated.
  • Prepaid orders: refunded to the original payment method within 7-10 business days.
  • Cash-on-delivery orders (and the balance paid on delivery for Partial COD): refunded via UPI or bank transfer within 7-10 business days of you sharing your details.
  • Exchanges ship within 2 business days of the original item passing quality check, subject to stock.
  • Partial COD refunds. The advance goes back to the payment method you used at checkout. Any balance you paid on delivery is refunded by UPI or bank transfer; we'll ask for your details on WhatsApp.
  • Timelines are the same as for any refund, 7–10 business days. For approved returns the clock starts after our quality check. For cancellations before dispatch it starts when we confirm the cancellation. For orders that were lost or never delivered it starts when we confirm what happened; there's no quality check to wait for because nothing was delivered.

Contact & Returns Address

Nirnay Education & Services Pvt Ltd (Nakhrey), 605/1-A, Anand Colony, Cherital, Baldevbagh, Lamti, Jabalpur, Madhya Pradesh 482002. WhatsApp/Call: +91 70006 23103 (Mon-Sat, 9 AM-6 PM) · Email: nakhrey.in@gmail.com